Frequently asked questions
Answers to common questions about ordering, shipping, the warranty and selling equipment to Clear Choice Medical.
Ordering and payment
Do I need an account to place an order?
No. Guest checkout is available, so you can buy without creating an account. If you do create one, you can track your orders at any time from your account. To buy from Clear Choice Medical you must be at least 18 years old. You must also be authorized to buy for yourself or your organization. All orders are subject to acceptance and product availability.
What payment methods do you accept?
You can pay by debit or credit card or through PayPal. We accept Visa, Mastercard, American Express and Discover cards. Card payments are processed by Stripe. Payment is taken at the time you place your order. The full order total is charged to the payment method you select. Prices are listed in US dollars.
Will I be charged sales tax?
Sales tax, where applicable, is calculated at checkout. Listed prices do not include tax, so any tax due is added to your order total before you pay. No US sales tax is charged on international orders. Import duties and taxes in the destination country are the recipient's responsibility. Our Shipping & Returns page covers international orders in full.
What happens if an item is listed at the wrong price?
We attempt to keep every price accurate. If a listing carries an obvious pricing error, we may cancel orders placed at the incorrect price. All orders are subject to acceptance and product availability. We also reserve the right to refuse or cancel any order. The full conditions are in our Terms of Service.
How do I contact Clear Choice Medical?
Email info@ccmeddeals.com or call (727) 482-5016. Phone support is available 24/7. Our office hours are Monday to Friday, 7 AM to 5 PM Eastern Time. You can also send us a message through our contact form. Our address is 9107 Belcher Rd. N., Pinellas Park, FL 33782.
Shipping
How much does shipping cost?
Clear Choice Medical offers free domestic shipping within the United States on all orders. Orders going outside the United States ship for a $70 flat rate per order via tracked courier. Select your destination country at checkout and the international rate is applied automatically. Full details are on our Shipping & Returns page.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. Every shipment includes tracking, so you can follow your order from our facility to your door. If you have an account, you can also track at any time from your account. For help with a shipment, email info@ccmeddeals.com or call (727) 482-5016.
Do you ship internationally, and who pays customs duties?
Yes. We ship worldwide for a $70 flat rate per order via tracked courier. As the importer of record, the recipient is responsible for customs clearance, import duties and taxes. The recipient also handles any regulatory, licensing or import-compliance requirements for medical equipment in the destination country. Delivery timelines depend on customs clearance and are not guaranteed. International orders cannot be returned once exported.
What if my order arrives damaged?
Check every shipment as soon as it arrives. Our terms require damage to be reported within 48 hours of delivery for a damage claim to be honored. Title and risk of loss pass to you upon delivery by the carrier. To report damage, email info@ccmeddeals.com or call (727) 482-5016. The Terms of Service set out the full conditions.
Warranty and returns
Can I return an item?
All sales are final. We do not accept returns. Every item's condition and full details are described on its product page, so you know what you're buying before you order. If you have a question about a listing, please contact us before you buy. Items that do not function as described are covered by our 30-day warranty against functional defects.
What does the 30-day warranty cover?
All items carry a 30-day warranty against functional defects. If an item does not function as described within 30 days of delivery, contact us and we'll make it right. The same warranty applies to every item on the site, new or used. The warranty terms on our Shipping & Returns page form part of our Terms of Service.
What should I do if an item does not work when it arrives?
Contact us within 30 days of delivery. Email info@ccmeddeals.com or call (727) 482-5016. Phone support is available 24/7. Tell us which item is affected and what is not working. Our 30-day warranty against functional defects covers any item that does not function as described within that window. Once we hear from you, we'll make it right.
Equipment
Do you sell new or used equipment?
Both. Clear Choice Medical sells new and used surgical instruments and endoscopy equipment. Items ship from our own inventory, and the item in the photos on a listing is the item that ships to you. Each product page shows the item's photos and full details. Please read it closely before you order, since all sales are final.
Where can I buy used medical equipment?
Clear Choice Medical sells used and new surgical instruments, scopes and medical equipment online, with free domestic shipping. Browse all products. Every listing shows photos of the actual item, and every item is backed by a 30-day warranty against functional defects. Our new and used instruments guide explains what to check before you order.
Do you sell refurbished medical equipment?
Some items are refurbished. Clear Choice Medical does not refurbish equipment. Where an original listing identifies an item as refurbished, that work was performed by an independent third-party service provider. Read each listing's title, details and photos before you order, since all sales are final. Every item is backed by a 30-day warranty against functional defects.
Does equipment arrive sterile?
No. Everything ships non-sterile. Your facility must process each item before any clinical use. Clear Choice Medical sells equipment for use by qualified healthcare professionals. Your facility is responsible for proper clinical use and for compliance with applicable regulations. Plan time for processing when you order, since equipment cannot be used straight from the box.
Is Clear Choice Medical an authorized dealer for the brands it sells?
No. Clear Choice Medical is an independent dealer. We are not affiliated with any manufacturer. No manufacturer authorizes, sponsors or endorses our sales. Brand and model names on a listing identify the equipment being sold. We have bought and sold surgical instruments and medical equipment for more than 30 years.
Can you tell me if an item is right for my procedure?
No. Clear Choice Medical sells equipment for use by qualified healthcare professionals. We do not provide medical advice. As the buyer, you are responsible for confirming that the equipment suits your intended clinical use. You are also responsible for registering it with the FDA, your state or your facility where required. For questions about what a listing includes, contact us.
Selling to us
Does Clear Choice Medical buy equipment?
Yes. Clear Choice Medical buys surgical instruments and medical equipment from facilities. We consider anything from a single piece to a department's surplus. Tell us what you have through our Sell Your Medical Equipment page. An instrument specialist reviews your list and follows up with a quote. If you prefer, email info@ccmeddeals.com or call (727) 482-5016 to start.
Who pays for removal when I sell to you?
Clear Choice Medical does, on any quote you accept. Once an instrument specialist has reviewed your list, we follow up with a quote. If you accept it, we handle removal at no cost to you. That applies whether you are selling a single piece or a department's surplus. Start on our Sell Your Medical Equipment page.
Still have a question?
Email info@ccmeddeals.com or call (727) 482-5016. Phone support is available 24/7.